Compulsive hoarding (sometimes called syllogomania or hoarding disorder) is a recognized psychological disorder that leads to an uncontrolled accumulation of objects and makes housing impractical or even dangerous.
No judgment, no pressure. We intervene only when the person or family is ready, ideally in conjunction with psychological follow-up. We document each step, keep the designated objects, and adapt the pace.
Nova Extermination operates on the South Shore with guaranteed discretion and possible coordination with CLSC, family or notary according to your needs. License RBQ 5734 75930 01.
Our approach to this situation
These interventions are not alike. We adapt the course to your pace and the sensitivity of the situation. No pressure, no judgment, no irreversible action without your explicit agreement.
Discretion: unidentified vehicles, flexible hours, respectful communication, possibility of coordination with CLSC or social worker.
How the procedure is carried out step by step
First assessment visit with consented photos, intervention plan by zone (kitchen first, then bedrooms, etc.), sorting in person or remotely according to preferences, disposal of hazardous materials (organic waste, dead animals, medicines), cleaning and progressive disinfection, deodorization.
Average duration: several days to several weeks depending on the size, in spaced sessions if the person wishes.
Underwriting and Inspection
First evaluation without obligation, at your home and at your own pace.
Here are the service variants we offer for this need:
- Assessment and response plan
- First targeted session (per room)
- Complete intervention (several sessions)
What influences the quote
- Surface or volume to be treated
- Extent of the infestation or situation
- Accessibility of the areas concerned
- Response time requested (planned or emergency)
- Scope of the desired warranty
- Documentation required for insurer, notary or audit
The inspection is non-binding. We evaluate on site (or by phone as the case may be) and give you a written estimate adapted to your building before any work begins. No unpleasant surprises at the end.
Additional services possible
- Unsanitary services
- intervention Diogenes syndrome
- cleaning of unsanitary housing
- Complete housing disinfection
Questions
How does the first visit go?
Confidential, without obligation. We assess the situation, discuss your expectations, prepare a written quote. No photos taken without your permission.
Do I have to be present during the operation?
Not necessarily. You can give us written instructions, designate a loved one as a contact person, or be present at certain key sessions.
How long does the complete procedure take?
From a few hours to several weeks depending on the situation. For serious cases, we space out the sessions to respect the rhythm.
How do you guarantee confidentiality?
Confidentiality agreement signed upon request, unidentified vehicles possible, single contact person at Nova, no public testimony.
Does home insurance cover this type of intervention?
Depending on the case and the cause. For post-mortem cleaning, some contracts include specific coverage.
Contact Nova Extermination
Inspection within 24 hours, quick intervention. Intervention the next day. Coverage assessed on a case-by-case basis, depending on the condition of the building. Call 514 666 6682 or fill out the contact form for confidential evaluation.
Nova Extermination, RBQ license 5734 75930 01. Service 7 days a week, including public holidays. Health Canada Licensed Products.
Frequently Asked Questions: Compulsive hoarding
How does Nova Extermination approach a situation of compulsive hoarding?
We approach compulsive hoarding with empathy, patience and without judgment, aware of the human and emotional dimension of this reality. Our teams sort, evacuate and sanitize while respecting the rhythm and attachments of the person concerned. Nova Extermination discreetly accompanies the residents of Longueuil, Chambly and the entire South Shore.
Do you respect the property and rhythm of the person concerned?
Absolutely. We take the time to establish a climate of trust and to sort the assets in collaboration with the person or their loved ones, according to what they wish to keep. No decision is imposed, and every significant object is treated with consideration. Nova Extermination adapts its intervention to the well-being of the person above all.
Do your interventions remain confidential and discreet?
Yes, confidentiality is at the heart of our approach in these sensitive situations. We intervene without visible signage when desired and rigorously protect the privacy of individuals and families. Nova Extermination acts with the utmost discretion throughout the Montérégie.
What does it take to renovate a home affected by compulsive hoarding?
The intervention includes the respectful sorting of goods, the evacuation of bulky items and waste, deep cleaning, disinfection and the treatment of any odours and pests. Each step is carried out gradually so as not to rush the person concerned. Nova Extermination coordinates everything to restore a healthy and safe living environment.
How much does a hoarding intervention cost?
The price is established on the basis of an evaluation, depending on the extent of the situation, the volume to be sorted and evacuated as well as the condition of the premises. Nova Extermination discreetly travels to assess the situation on the South Shore before proposing an adapted and respectful approach. This professional service is paid for and carried out by a team trained in these realities.
Can you guarantee a definitive result in a case of compulsive hoarding?
We are restoring the place to a healthy state, but we know that compulsive hoarding has a human dimension that goes beyond cleaning. The results are assessed on a case-by-case basis, and support or follow-up may be necessary to avoid a new build-up. Nova Extermination favors honesty and respect over a promise of total warranty.