Situations of unsanitary housing, whether they result from Diogenes syndrome, compulsive hoarding, a death not detected in time or simple prolonged negligence, require specialized intervention. Beyond cleaning, it is a job that requires discretion, respect for the people concerned and coordination with social workers when relevant.
Nova Extermination operates on the South Shore of Montreal with unidentified vehicles on request, communication by single interlocutor, and written confidentiality agreement. License RBQ 5734 75930 01.
Recognize when professional intervention is needed
There are several situations that justify calling a specialized service rather than a traditional cleaning service:
- Accumulation of objects or waste that makes the space difficult to walk through
- Lingering odours despite ventilation and surface cleaning
- Presence of biological materials (fluids, excrement, spoiled foodstuffs in large volumes)
- Health risk to the occupant or neighbours (municipal report)
- Inheritance or post-mortem housing
- Housing reported as unsanitary by the city or a building inspector
If you are unsure, a confidential initial evaluation visit is non-binding. No pressure, no commitment. We evaluate and give you an honest review.
Our unsanitary services
- intervention Diogenes syndrome
- Cleaning up after death
- Estate Housing Cleaning
- Intervention on compulsive hoarding
- cleaning of unsanitary housing
- Complete housing disinfection
Our approach, human and discreet
These interventions are not sites like any other. Behind every situation, there is often a difficult story: isolation, illness, bereavement, aging. Our role is not to judge, it is to act competently without offending.
In concrete terms:
- First contact : confidential, by phone or email, with a single contact person at Nova who follows the file from start to finish
- Assessment visit : without obligation, at a time that suits you, with or without a loved one or a social worker
- Written estimate : transparent, detailed, fixed before any work begins
- Intervention : at your own pace, in several sessions if necessary, with instructions respected for the objects to be kept
- Discretion : unidentified vehicles on request, flexible hours, signed confidentiality agreement
Underwriting and Inspection
Detailed estimate drawn up on site and sets the price before any work begins.
Here are the service variants we offer for this need:
- Initial assessment and quote
- Cleaning moderately crowded housing
- Diogenes or hoarding intervention (multiple sessions)
- Post-mortem clean-up with decontamination
- Complete emptying and estate cleaning
- Complete disinfection of housing
What influences the quote
- Surface or volume to be treated
- Extent of the infestation or situation
- Accessibility of the areas concerned
- Response time requested (planned or emergency)
- Scope of the desired warranty
- Documentation required for insurer, notary or audit
The inspection is non-binding. We evaluate on site (or by phone as the case may be) and give you a written estimate adapted to your building before any work begins. No unpleasant surprises at the end.
Questions
How do you ensure confidentiality?
Confidentiality agreement signed upon request, unidentified vehicles possible, single point of contact, no public testimony, no photos shared without authorization.
Is the procedure reimbursed by insurance or a public program?
Depending on the case: home insurance for associated damages, municipal programs for reported unsanitary situations, emergency assistance from specific organizations depending on the context.
Do I have to be present during the operation?
Not necessarily. You can give us instructions in writing or by phone, or be present at some key sessions. At your convenience.
How long does a complete procedure take?
From a few hours for targeted disinfection to several weeks for a severe case, in spaced sessions.
Do you work with CLSCs and social workers?
Regularly. We coordinate with your support team when relevant, provided you give us permission to do so.
Contact Nova Extermination
Inspection within 24 hours, quick intervention. Intervention the next day. Coverage assessed on a case-by-case basis, depending on the condition of the building. Call 514 666 6682 or fill out the contact form for confidential evaluation.
Nova Extermination, RBQ license 5734 75930 01. Service 7 days a week, including public holidays. Health Canada Licensed Products.
Frequently Asked Questions: Unsanitary
What is meant by unsanitary conditions and when should we intervene?
Unsanitary conditions refer to an inventory that has become unsuitable for healthy and safe occupancy, due to an accumulation of waste, contaminants, mould or pests. Intervention must be taken whenever the situation compromises the health, safety or dignity of the occupants. Nova Extermination accompanies residents and owners of the South Shore and Montérégie with respect and without judgment.
What types of unsanitary situations do you take care of?
We intervene in a variety of contexts: compulsive hoarding, Diogenes syndrome, cleaning up after death, inheritance, neglected or heavily contaminated housing. Each situation is treated with a human approach adapted to its nature and sensitivity. Nova Extermination evaluates the premises discreetly before proposing an appropriate approach.
Are your interventions in unsanitary conditions discreet and respectful?
Yes, discretion and respect are at the heart of our approach, because these situations are often difficult and intimate. We intervene without visible signage when desired and protect the privacy of the persons concerned. Nova Extermination acts with empathy and without judgment everywhere in Longueuil, Brossard and Montérégie.
What does a sanitation intervention for unsanitary conditions include?
It generally includes the sorting and disposal of waste and bulky items, deep cleaning, disinfection of surfaces, treatment of odours and elimination of pests present. Our teams use approved products and follow CNESST safety protocols. Nova Extermination adapts each step to the condition of the premises and the needs of the occupants.
How much does an unsanitary intervention cost?
The price is established on the basis of an evaluation, depending on the extent of the situation, the volume to be evacuated and the degree of unsanitary conditions of the premises. Nova Extermination discreetly travels to assess the situation on the South Shore before presenting you with an adapted and respectful proposal. This professional service is paid for and carried out by a certified team trained in these realities.
Can you guarantee a perfectly sanitized home after your intervention?
We restore the premises to a healthy and safe state, but the results are evaluated on a case-by-case basis according to the dilapidation and damage accumulated over time. Deep insalubrity or insalubrity rooted in a dilapidated building cannot be totally guaranteed, and we explain it to you honestly. Nova Extermination favours transparency and directs you to additional measures if necessary.