Diogenes syndrome is a behavioral disorder that manifests itself in extreme neglect of personal and home hygiene, accumulation of objects or waste, and social isolation. The person concerned often refuses help.
Our approach begins with respect for the dignity of the person. We work in conjunction with CLSCs, social workers or the family to intervene when the person consents. No forced intervention.
Nova Extermination operates on the South Shore with guaranteed discretion and possible coordination with CLSC, family or notary according to your needs. License RBQ 5734 75930 01.
Our approach to this situation
These interventions are not alike. We adapt the course to your pace and the sensitivity of the situation. No pressure, no judgment, no irreversible action without your explicit agreement.
Discretion: unidentified vehicles available on request, intervention at discreet times, absolute confidentiality.
How the procedure is carried out step by step
Discreet preliminary assessment (ideally in the presence of a relative or a social worker), sorting and preservation of valuables or emotional objects upon consultation, removal and disposal of waste and organic matter, complete disinfection, removal of unsanitary elements (carpets, mattresses), deodorization.
Average duration: 1 to 5 days depending on the size, in several sessions if necessary.
Underwriting and Inspection
First evaluation without obligation, at your home and at your own pace.
Here are the service variants we offer for this need:
- Initial assessment and quote
- First intervention session (priority area)
- Complete intervention (several sessions spaced out)
What influences the quote
- Surface or volume to be treated
- Extent of the infestation or situation
- Accessibility of the areas concerned
- Response time requested (planned or emergency)
- Scope of the desired warranty
- Documentation required for insurer, notary or audit
The inspection is non-binding. We evaluate on site (or by phone as the case may be) and give you a written estimate adapted to your building before any work begins. No unpleasant surprises at the end.
Additional services possible
- Unsanitary services
- Intervention on compulsive hoarding
- cleaning of unsanitary housing
- Complete housing disinfection
Questions
How does the first visit go?
Confidential, without obligation. We assess the situation, discuss your expectations, prepare a written quote. No photos taken without your permission.
Do I have to be present during the operation?
Not necessarily. You can give us written instructions, designate a loved one as a contact person, or be present at certain key sessions.
How long does the complete procedure take?
From a few hours to several weeks depending on the situation. For serious cases, we space out the sessions to respect the rhythm.
How do you guarantee confidentiality?
Confidentiality agreement signed upon request, unidentified vehicles possible, single contact person at Nova, no public testimony.
Does home insurance cover this type of intervention?
Depending on the case and the cause. For post-mortem cleaning, some contracts include specific coverage.
Contact Nova Extermination
Inspection within 24 hours, quick intervention. Intervention the next day. Coverage assessed on a case-by-case basis, depending on the condition of the building. Call 514 666 6682 or fill out the contact form for confidential evaluation.
Nova Extermination, RBQ license 5734 75930 01. Service 7 days a week, including public holidays. Health Canada Licensed Products.
Frequently Asked Questions: Diogenes Syndrome
How does Nova Extermination intervene in a case of Diogenes syndrome?
Diogenes syndrome is often characterized by extreme hoarding, neglect of hygiene, and isolation, requiring both technical and profoundly human intervention. We carry out the complete clean-up of the premises with empathy, without judgment, and with respect for the person concerned. Nova Extermination discreetly accompanies residents of Longueuil, Saint-Bruno and the entire South Shore.
Do you approach these situations with empathy and without judgment?
Yes, that’s the foundation of our approach. Diogenes syndrome is a real human distress, and we intervene with respect, patience and kindness towards the person and their loved ones. Nova Extermination collaborates delicately, taking into account the psychological dimension of the situation throughout the Montérégie.
What does the sanitation of a home affected by Diogenes syndrome include?
The intervention includes the evacuation of accumulated waste and bulky items, deep cleaning, disinfection of surfaces, treatment of odours and often the elimination of installed pests. Each step is carried out methodically and respectfully, with a view to restoring a safe living environment. Nova Extermination coordinates everything with discretion.
Are your interventions kept confidential?
Absolutely. Confidentiality is paramount in these delicate situations, and we intervene without visible signage when desired. Nova Extermination rigorously protects the privacy of the individual and his or her family at every stage. Your dignity and tranquility remain our priority.
How much does a Diogenes syndrome procedure cost?
The price is established on the basis of an evaluation, depending on the extent of the situation, the volume to be evacuated and the state of insalubrity of the premises. Nova Extermination discreetly travels to assess the situation on the South Shore before proposing an adapted and respectful approach. This professional service is paid for and carried out by a team trained in these realities.
Can you guarantee a definitive result in a case of Diogenes syndrome?
We are restoring the place to a healthy and safe state, but Diogenes syndrome has a human dimension that goes beyond sanitation alone. The results are assessed on a case-by-case basis, and support or follow-up is often necessary to prevent further deterioration. Nova Extermination favors honesty and respect over a promise of total warranty.